ALL ORDERS PLACED BEFORE MIDDAY WILL BE PROCESSED AND SHIPPED SAME DAY ON THE CHOSEN COURIER SERVICE AT CHECKOUT. ALL ORDERS WILL BE SUBJECT TO LOCATION SPECIFIC FREIGHT CHARGES. ALL BUNDLES PURCHASED IN NZ/AU WILL SHIP FREE OF CHARGE WITH ALL 5-PACK PURCHASES SHIPPED FREE OF CHARGE GLOBALLY. WE OFFER SAME DAY SHIPPING AROUND SPECIFIC HOLIDAYS BUT THIS IS ONLY AVAILABLE IN AUCKLAND AND MELBOURNE.

ALL CLDWASH CUSTOMERS ARE RESPONSIBLE FOR THEIR OWN ORDER IMPORT DUTIES & TAXES. TO WORK THIS OUT IN ADVANCE UTILISE THE IMPORT CALCULATOR AT THE FOLLOWING LINK. RESIDENTS OF THE UNITED STATES AND AUSTRALIA ARE TYPICALLY FINE FOR ANY PURCHASES UP T0 $1000 BUT WE URGE ALL CUSTOMERS TO CHECK.

ANY ORDERS REJECTED AT CUSTOMS AND RETURNED TO OUR HQ WILL RECEIVE A CLDCASH (CREDIT) INCLUSIVE OF A DEDUCTION FOR FREIGHT COSTS TO AND FROM THE DESTINATION COUNTRY.

ALL PURCHASES THROUGH CLDWASH ARE ELIGIBLE FOR A REFUND BY WAY OF CLDCASH (CREDIT) UNLESS AGREED OTHERWISE AND ARE SUBJECT TO MEETING OUR RETURNS REQUIREMENTS: THE RETURN IS FIRST VALIDATED BY OUR QUALITY TEAM. ITEMS ARE UNWORN/ UNUSED AND INCLUDE ALL ORIGINAL TRIMS AND PACKAGING. IS EXCLUSIVE OF ANY SALE OR PROMOTIONAL PRICING. IS WITHIN 7 DAYS OF RECEIVING THE ONLINE ORDER.